Please choose the shoes size accordding to the feet length friend,to avoid the return please contact me ,if you don`t know how to choose the size friend.^-^! we are the high quality handmade genuine leather shoes` factory Upper material:suede leather Inside material:pigskin Insole material:sheepskin Heel:4cm; Forshipping: Allouritemswillbeshippedtobuyersaddresswhichofferedbybuyers,pleaseconfirmyouraddressbeforepayment.Wewillsendtheitemswithin3Businessdaysonceyourpaymentiscompleted.(Holidaysmaybeextended) Forcolor: Picturesareonlysamplesforreference.Duetolimitationsinphotographyandtheinevitabledifferencesinmonitorsettings,thecolorsshowninthephotographmaynotcorrespondtothoseintheitemsthemselves. Forfeeback: Yoursatisfactionandpositiveeedbackisveryimpotantous.Pleaseleavepostivefeedbackand5starsifyouaresaisfedwithourtemsandservices. Ifyouhaveanyproblemswithouritemsorsevices,pleasefellfreetocontactusbeforeyouleavenegativefeedback.Wewildourbesttooveanyproblemsandprovideyouwiththebestcustomerservices. CompanyProfile Wearecross-bordere-commercecompany,integratingmultipleoverseasonlineandofflinesaleschannels. AboutShippment *Ingeneral,alltheorderswillbeprocessedwithin3-5businessdaysafterthepaymentisconfirmedbyDHgate. *TheitemwillbeshippedviaePacket,SFexpress,YANWEN,ChinaPostAirMail,EMS,DHL,FedEx,USPSasyouchoosewhenplacingtheorder.Thedeliverydependsonthecarrierafterpackagesshippedout,plusitisinternationaltr ansport,thedeliverymaydelay,hopeyoucanunderstandandwaitpatiently.Thanksinadvance. *Youcantrackyourpackageon17track.Ifyoucan`tfindanytrackinginfoonitpleasecontactus. CustomerService: 1.Pleasefeelfreetocontactusifyouneedanyhelpbyonlinechatting(instantmessages)orEmail,wewillreplyassoonaswereadit. 2.Allthepictureswepresentedmayexistnormaltinycolordifferenceduetodifferentmonitorandbrightness. 3.Ifyouhaveanyproblemsbeforeoraftersubmittingtheorderorreceivingthepackage,pleasecontactusfirstinsteadofopeningthedispute,wewilltryourbesttosolveforyou. Feedback *Yourearlyconfirmationwillbehighlyappreciatedafterreceivingtheitem(s) *Yourfeedbackisvitalforus,wesincerelyhopeyoucanleaveapositiveall5starsfeedbackifyouaresatisfiedwithourproductsandservice. *Pleasecontactusfirstbeforeleavinganynegativefeedback,wewillsolvetheproblemsforyou. QA Q:Whenwillmyorderarrive? A:Thedeliverydependsonthedestinationandthecarrieryouchosen,plusitisinternationaltransportwhichtakestime,pleaseunderstandandwaitpatiently. Q:WhatcanIdoifIwanttomodifytheaddress? A:Theaddresscan`tbemodifiedafterthepackageshippedout,sopleasecheckyouraddressiscorrectandcompletebeforesubmittingtheorder. Q:WhatcanIdoifIreceivewrong/brokenproduct(s)oremptypackage(s)? A:Wewillcheckandpackcarefully,butifthosesituationhappen,pleasecontactusfirstinsteadofarisingthedispute,wewilltryourbesttosolveforyou. Q:WhatcanIdoifIorderwrongitem? A:Pleasecontactusassoonaspossible,telluswhatitemyouexactlyneed,wecanchangeforyoubeforetheorderisshipped. Q:Ican`ttrackmypackage,what`sgoingon? A:Ingeneral,thetrackinginformationwillbeupdated2-5dayslateraftershipped.Ifyoustillcan`ttrackit,pleasecontactus,wewillcheckforyouASAP. Q:Whenwillyoushipmyorder? A:IfyourorderispaidandconfirmedbyDHgate,wewillshipin3-5businessdays.