Item specifics
Item description from the seller
Founded in 1998, Mulinsen Group is located in Shishi City, Fujian Province, a famous hometown of overseas Chinese. It is a standing director unit of the China Leather Association and a key enterprise in
Chinas footwear industry. The company has a standardized office building of more than 18,000 square meters and is famous for producing and selling Mulinsen brand high-end casual shoes. According to authoritative evaluation, the brand value of Mulinsen in China has reached 5.68 billion yuan. At present, Mulinsen Group has the right to use 45 major categories of trademarks. Its main business is: production and sales of various types of casual shoes, womens shoes, cloth shoes, childrens shoes, outdoor products, leather goods and other products. Its investment areas involve real estate, finance, logistics warehousing, trade, etc.
Logistics, payment and after-sales service description
To ensure that you have a convenient and worry-free shopping experience,
the key service processes such as logistics distribution, payment methods, and after-sales guarantee
are now explained in detail to help you enjoy your shopping trip easily.
Logistics and delivery service details
1. Address confirmation and delivery time: All goods will be delivered strictly according to the delivery
address you filled in when placing an order. Please carefully check the receiving information, including
name, contact information, detailed address, etc. before completing the payment to avoid delivery delays
due to incorrect information. After completing the payment, we will arrange delivery within 2-3 working
days (in the event of statutory holidays, special weather and other force majeure factors, the delivery
time will be postponed, and you will be notified in time through the station letter or SMS).
2. Logistics tracking and guarantee: After the order is shipped, you can log in to your personal account
on DHgate.com, obtain the exclusive logistics order number on the order details page, and check the
package transportation status in real time. We work with world-renowned logistics partners to use
professional packaging and full-process monitoring to ensure the safe and fast delivery of goods.
Multiple payment methods and fund guarantee
DHgate.com provides you with flexible and diverse payment options to meet different needs:
• Credit card payment: Supports mainstream international credit cards such as and MasterCard,
and the payment process is safe and fast;
• Real-time bank transfer: Through the online payment channel in cooperation with major banks,
funds can be instantly received;
• Offline bank transfer: If you need to operate offline, you can obtain bank account information
according to the system prompts, and upload the voucher after completing the remittance.
In order to fully protect your funds, the DHgate platform adopts a third-party guaranteed transaction
model. The payment you pay will be temporarily kept by DHgate until you receive the goods and confirm
that they are correct. Click the Confirm Receipt button, and the platform will release the funds to us, truly
realizing the receive first, pay later shopping experience.
Return policy and process guidance
If you need to return the goods after receiving them due to size discrepancy, quality problems or personal reasons,
please be sure to initiate a return application through the DHgate platform customer service system or order page
within 7 natural days after signing for the goods. If you fail to submit a request within the deadline, you will not be
able to enjoy the unconditional return service. After the application is approved, please send the goods back to the
designated address according to the instructions (the shipping cost shall be borne by the buyer, except for quality issues).
We will complete the refund within 3-5 working days after receiving the returned goods and accepting them.
After-sales feedback and evaluation encouragement
Your satisfaction is the driving force for our continuous progress! If you are satisfied with the goods and services you received,
please go to the order page to give a five-star rating and positive feedback after confirming receipt. Each of your comments is
not only a recognition of us, but also helps more consumers make choices. If you have any comments or suggestions, please
feel free to contact us through the customer service channel at any time. We will do our best to solve them for you and look
forward to establishing a long-term and trustworthy cooperative relationship with you!