ddmysaturn - The journey is long, and it is inevitable that it will get dirty and dirty, which is a normal phenomenon and not a quality issue. It is not a reason for return or exchange. If it is necessary to exchange, the buyer will need to bear the round-trip shipping cost. Please be cautious when buying white, please be aware Please modify the shipping fee to 0 yuan when applying for a refund after shipment. The shoe box used for shipment cannot be used again after being returned, and a shoe box fee of 2 yuan per pair will be deducted for the return. Please deduct the fee yourself when applying for a return. Please revise and reapply 3. Payment should be made before 14:30 on the day of shipment, and normal shipment should be made on the same day. Payment after 14:30 should be made as soon as possible, and if it cannot be shipped, it should be shipped on time the next day Null Null Return and Exchange Policy We are committed to providing you with the highest quality products and services. To ensure your rights and interests, please read our return and exchange policy carefully: Return and Exchange Conditions: If the product has quality issues, you have the right to apply for a return or exchange. If the product is damaged during transportation, we will also provide you with return and exchange services. Non-Quality Issues and Human-Caused Damage: Please note that since all products are shipped from abroad, if the product needs to be returned or exchanged due to non-quality issues such as personal preferences, incorrect size, etc. or human-caused damage such as improper use, intentional damage, etc., you will be responsible for the logistics and transportation costs incurred by the return. Color reminder: The pictures are all 100% taken in kind, and the colors of the pictures are corrected by professional designers according to the products. However, due to differences in photography light, angle, and computer monitor contrast, there will be some color differences. Please refer to the actual color of the product received Size reminder: Due to international transportation, returns and exchanges are very difficult, so we deliberately add foot length parameters to the corresponding sizes of the product. Please choose the shoes that suit you according to the foot length parameters. If the size is not suitable, you will need to return or exchange the product, and you will be responsible for the resulting logistics and transportation costs. Please also choose your size carefully. Return and Exchange Period: Within 7 days from the date of receiving the product, if the product meets the return and exchange conditions, you can apply for a return or exchange. Return and Exchange Process: Please contact our customer service first and provide the order number and reason for return or exchange. We will process your request within 1-3 business days. Notice: The returned or exchanged product must be kept in its original condition, including packaging, tags, etc. Please ensure that the product is not damaged during the return process, as this may affect the refund or exchange process. We always prioritize your shopping experience and strive to provide you with the best service. If you have any questions or need further assistance, please contact our customer service at any time.