Basic Questions and Answers 1.Are the products of your "Mengziyuan" brand quality-assured? Answer: Quality is the foundation of a company's survival. We operate on the principle of "integrity" and are responsible for the quality of every product we sell. If there are any quality issues, we can offer a return or exchange. 2.Are the items shown in the pictures on your shelves all in stock? Answer: As long as the product images are on the shelf, we have it in stock, except for the custom-made section.Due to our large number of wholesale customers, occasionally some products may be temporarily out of stock. If this happens, we will promptly notify you to exchange the item.If you are not satisfied with the exchange, the company will promptly refund the excess payment to you. 3.Are your products consistent with the pictures? Answer: The display of the images is consistent with the product display, both of which are actual shots taken by our store's photographers and models.However, due to factors such as lighting during photography and differences in personal computer monitors, the colors you see in the pictures may differ slightly from the actual colors. We kindly ask for your understanding.The colors may vary between different batches, so everything is subject to the actual product you receive! 4.Are all the prices on the website your wholesale prices? Yes, all prices are based on the tiered pricing of the products for wholesale.You can apply to become our member, and members and regular customers can enjoy additional discounts. 5.What are your shipping rates and what logistics/courier services do you use? Answer: The shipping cost is the actual fee incurred based on the shipping method chosen by the customer. Generally, it is shipped via express delivery (for express delivery orders, the system will automatically calculate the shipping cost based on the actual weight of the goods and the distance of transportation).Note: The company cooperates with YTO Express and ZTO Express. If you need to use another courier service, please contact customer service to pay the price difference.If customers have special freight requirements, we will try our best to accommodate them.Please rest assured that the company will not overcharge you for shipping fees, and if it does, it will be refunded to you. 6.I have placed an order, when can it be shipped? Answer: All orders placed and paid for before 16:00 on the same day will be shipped out on the same day, and the rest will be shipped out the next day (excluding logistics shipments).During holidays or large-scale events, there may be some delays in order delivery. We kindly ask for your understanding. Thank you very much for your support and love for "Mengziyuan," and for your trust in our store! If there are any shortcomings in our service, please forgive us ^_^ We believe that we are always striving to improve! If you are satisfied with our products, please don't hesitate to give us a five-star review; your satisfaction is our motivation and goal.We not only provide you with high-quality products, but also offer you better service! We look forward to your next visit!