Hello Welcome to our store Quality is the first with best service. customers all are our friends. Fashion design,100cm Brand New, high quality Material: Canvas Color: As picture show Style: Canvas Sandals Size : 11 12 13 There is 2-3cm difference according to manual measurement. please check the measurement chart carefully before you buy the item. 1 inch = 2.54 cm Please note that slight color difference should be acceptable due to the light and screen. What You Get: 1 Pair of Princess Sandals Preview: We accept only Alipay payment. Please make sure you have a valid/confirmed Alipay account before bidding All Alipay Payments must be Confirmed Shipping and billing addresses must matchPayment is required within 7 days from the date of the auction ending A non-payment dispute will be automaticcally opened if full payment is not received after 14 days of auction. Return is accepted within 14 days after the buyer`s receiving the item. Excluding contrived damagement or misusage.100cm money-back Guaranteed All product will be tested in 100cm before delivery.If the item is defected by the processing of postage,Buyer has up to 14 days from date of receipt for exchange of a new one.All shipping charges for returned products are to be paid by the buyer,Please contact us for the return address We left positive feedback for you after receiving payment. Your feedback is very important for us, positive feedback and 5 Score DSR is highly appreciated. Please let us know before leaving any negative feedback or 1 point, 2 point low DSR or open any disputes on Alipay and , please give us the opportunity to resoe any problems and we will try our best to satisfy your needs. If any question, please feel free to contact us via "Ask seller a question" ,We try our best to reply to your emails as soo n as possible, due to high volume of daily incoming emails and time zone difference, we may not be able to reply your emails immediately. Please allow 1-2 business days for us to response. For shipping: All our items will be shipped to buyers address which offered by buyers, please confirm your address before payment. We will send the items within 10 Business days once your payment is completed. Holidays may be extended For color: Pictures are only samples for reference. Due to limitations in photography and the inevitable differences in monitor settings, the colors shown in the photograph may not correspond to those in the items themsees. For feeback: Your satisfaction and positive eedbackis very impotan to us.Please leave postive feedback and 5stars ifyou are saisfed with ourtems and services. If you have any problems with our items or sevices,please fell free to contact us before you leave negative feedback.We wil do ur best to ove any problemsand provide you with thebestcustomer services. Company Profile We are cross-border e-commerce company, integrating multiple overseas online and offline sales channels. About Shippment * In general, all the orders will be processed within 3-5 business days after the payment is confirmed by DHgate. * The item will be shipped via ePacket, SFexpress, YANWEN, China Post Air Mail, EMS, DHL, FedEx, USPS as you choose when placing the order. The delivery depends on the carrier after packages shipped out, plus it is international tr ansport, the delivery may delay, hope you can understand and wait patiently. Thanks in advance. * You can track your package on 17track. If you can`t find any tracking info on it please contact us. Customer Service: 1. Please feel free to contact us if you need any help by online chattinginstant messages or Email, we will reply as soon as we read it. 2. All the pictures we presented may exist normal tiny color difference due to different monitor and brighess. 3. If you have any problems before or after submitting the order or receiving the package, please contact us first instead of opening the dispute, we will try our best to soe for you. Feedback * Your early confirmation will be highly appreciated after receiving the items * Your feedback is vital for us, we sincerely hope you can leave a positive all 5 stars feedback if you are satisfied with our products and service. * Please contact us first before leaving any negative feedback, we will soe the problems for you. QA Q:When will my order arrive? A:The delivery depends on the destination and the carrier you chosen, plus it is international transport which takes time, please understand and wait patiently. Q:What can I do if I want to modify the address? A:The address can`t be modified after the package shipped out, so please check your address is correct and complete before submitting the order. Q:What can I do if I receive wrong/broken products or empty packages? A:We will check and pack carefully, but if those situation happen, please contact us first instead of arising the dispute, we will try our best to soe for you. Q:What can I do if I order wrong item? A:Please contact us as soon as possible, tell us what item you exactly need, we can change for you before the order is shipped. Q:I can`t track my package, what`s going on? A:In general, the tracking information will be updated 2-5 days later after shipped. If you still can`t track it, please contact us ,we will check for you ASAP. Q:When will you ship my order? A:If your order is paid and confirmed by DHgate, we will ship in 3-5 business days.